Privacy Policy

1. Operator and scope

Tenant Galaxy is a product owned and operated by Arie Solutions LLC. This Privacy Policy describes how Arie Solutions LLC (“we,” “us,” or “our”) collects, uses and shares information through the Tenant Galaxy marketing website, application, portals and related services.

Property managers and other workspace customers decide which property, tenant, applicant and vendor records to collect and who may access their workspace. We process those records to provide the Service for the customer. Their own privacy notices, obligations and instructions also matter. If your request concerns records controlled by your property manager, contact that manager as well as us where appropriate.

2. Information we receive

Account and company information: names, email addresses, phone numbers, organization names, company logos, profile details, role and membership information, password hashes, verification records, and the policy versions and time recorded when you accept account terms.

Workspace content: property and unit details, addresses, leases and documents, rent and deposit records, maintenance reports, inspection and repair photographs, contractor details, invoice information, screening-form answers, application information and communications submitted through the Service. Content may describe other people; workspace customers are responsible for providing required notices and permissions.

Billing information: subscription and payment status, plan, customer and subscription identifiers, and billing history returned by our payment processor. Card entry is handled through the payment processor’s hosted pages; our application does not receive the full card number from that checkout.

Technical and support information: IP addresses, browser and device information, request and security logs, sign-in and audit events, cookie preferences, support requests and information you send when asking for help. Optional analytics, if enabled with your permission, measures general website and application usage.

3. How we use information

We use information to create and secure accounts, provide role-based workspace access, operate property-management workflows, process requested AI assistance, administer subscriptions, send requested or necessary service communications, respond to support and privacy requests, prevent abuse, diagnose problems, and meet legal obligations.

With your optional analytics permission, we also measure general usage and signup activity to understand and improve the Service. Acceptance of the Terms and acknowledgement of this Policy do not constitute permission for optional analytics or unrelated marketing communications.

4. Sharing and service providers

Workspace records are shared with the people authorized for that workspace and role. A manager may invite tenants or contractors and share relevant lease, job or application information. Public application links expose the listing information selected for applicants, rather than the entire workspace.

We use providers for hosting and storage, database infrastructure, payments, email and SMS delivery, AI processing, address and property lookups, and optional analytics. These include services such as Amazon Web Services, Stripe, OpenAI and Google where the corresponding feature is used, as well as the configured communications and infrastructure providers. We disclose information needed for those services and their security and support.

We may disclose information to comply with law or a valid legal process, protect rights and safety, investigate misuse, or carry out a merger, financing, reorganization or sale of our business subject to appropriate protections. We do not sell customer workspace records. If we materially change our handling of information, we will update this Policy and provide notice as appropriate.

5. AI features and external lookups

When you request an AI feature, relevant text, photographs, document content or property details may be sent to the provider performing that task. For example, lease questions use lease text, invoice reading uses the submitted invoice, and repair analysis uses selected photographs and context. External address and rent lookups may send the address or search criteria to lookup or search providers.

Only submit information you are authorized to use for the requested task. AI and lookup results can be inaccurate; review them before using them. Providers’ processing and retention are subject to their applicable service arrangements and policies. This Policy does not promise zero provider retention or that AI output will be correct.

6. Cookies, browser storage and optional analytics

Essential cookies and browser storage support sign-in, security, workspace preferences, recovery of edits and your privacy choices. These functions are necessary to operate the requested Service and do not depend on optional analytics permission.

With your permission, we use Google Analytics through separate Google Tag Manager containers for the marketing website and the application. Google may receive technical information such as your IP address and browser information when its scripts and analytics requests run, and analytics cookies may recognize a browser over time. These tools help measure general visits and product usage.

Our analytics events are designed to use general page categories and actions, rather than account names, email addresses, property addresses, lease text, payment details or application answers. We do not use account signup acceptance as an analytics opt-in. Optional Google scripts are blocked until analytics permission is given; you can decline or later change the choice through Cookie settings in the footer.

We keep advertising storage and advertising-personalization consent disabled in this integration. A supported browser Global Privacy Control or Do Not Track signal is treated as a request to disable optional analytics. Changing a browser preference or clearing browser storage may require you to choose again. Read Google’s own policy and explanation of partner-site data below.

• Google Privacy Policy
• How Google uses information from partner sites

7. Retention and deletion

We retain information for as long as reasonably needed to provide the Service, follow customer instructions, maintain security and business records, address disputes, and meet legal obligations. Retention depends on the information and purpose. Cancellation does not automatically delete all records, and a workspace administrator’s retention duties may affect records about tenants or applicants.

Deletion from active systems may occur separately from expiration of backups, logs and records we must retain. Contact us to request deletion or learn about the treatment of particular information. We do not promise immediate erasure from every backup or deletion contrary to applicable legal obligations.

8. Security and your account

We use measures intended to protect information, including role-based access, password hashing, authenticated sessions and controls on private file access. No system, storage method or transmission is completely secure. Use a strong password, safeguard account access, and report suspected misuse promptly.

Workspace administrators should grant access only as needed and remove access when it is no longer appropriate. Avoid placing unnecessary sensitive information in free-text fields, photographs or uploaded documents.

9. Your choices and privacy requests

You can update supported profile information through the Service, ask your workspace administrator to correct workspace records, manage your subscription where authorized, and change optional analytics permission through Cookie settings. Necessary security, account and transaction communications may still be sent when optional analytics is declined.

Depending on your location and the law that applies, you may have rights to request access, correction, deletion or a copy of personal information, to object to or restrict certain processing, to withdraw consent, or to appeal a privacy-request decision. Contact Arie Solutions LLC using the details below. We may need to verify your identity and determine whether the request concerns information controlled by your workspace customer. We will respond as required by applicable law. You may also contact an appropriate privacy regulator where that right applies.

10. Processing locations and other websites

Information may be processed in the United States and other locations where we or our providers operate. Those locations may have different privacy laws. Where applicable law requires a transfer mechanism or other safeguards, the relevant processing must be addressed under that law.

External websites, payment pages, listing services and integrations have their own privacy practices. Review their policies when you use them. This Policy does not govern services we do not operate.

11. Age restrictions

Tenant Galaxy accounts are intended for adults aged 18 or older and are not directed to children. Do not create an account for a child. If you believe a child has provided personal information directly to us, contact us so we can review the situation and take appropriate action. Workspace customers must have a lawful basis for any household information they submit.

12. Changes and contact

The effective date and version appear at the top of this page. We may update this Policy as the Service or our practices change. We will provide notice of material changes through an appropriate channel and seek additional permission when required. Privacy questions and requests should be addressed to Arie Solutions LLC using the contact details below.