Terms of Service

1. Who you are contracting with

Tenant Galaxy is a product owned and operated by Arie Solutions LLC. These Terms of Service govern access to our website, applications, portals and related services (the “Service”). The agreement is between you and Arie Solutions LLC (“Arie Solutions,” “we,” “us,” or “our”), rather than a separate entity named Tenant Galaxy.

By affirmatively accepting these Terms when creating an account or accepting an invitation, you agree to this agreement. If you act for an organization, you represent that you are authorized to bind it. “You” includes that organization where applicable. If you do not agree, do not create an account or use the Service. Our Privacy Policy explains how we handle personal information; acknowledging it is separate from choosing optional analytics.

2. Accounts and workspace access

You must be at least 18 and legally able to enter this agreement. Provide accurate account information, protect your credentials, and notify us of suspected unauthorized access. You are responsible for activity you authorize through your account.

Workspace owners and administrators control invitations, roles and access to their organization’s records. Tenants, vendors and applicants receive the access associated with their role. Joining a workspace does not make Arie Solutions your landlord, property manager, contractor or employer. Workspace administrators may change or remove your workspace access.

3. What the Service provides

Tenant Galaxy provides software tools for organizing rental properties, leases, rent records, maintenance, turnovers, vendor invoices, communications and related workflows. Features may depend on the selected plan, configuration and third-party availability.

We do not act as a party to your leases, hold security deposits, perform property inspections, provide emergency response, guarantee contractor work, or make housing or screening decisions for you. A recorded payment or invoice status is a bookkeeping entry unless a supported payment service actually processes that transaction. For an emergency, contact emergency services or the appropriate property contact.

The Service is initially designed around U.S. rental workflows. You may use it in other countries where lawful, but some features, phone formats, currencies, data sources and legal-reference tools are U.S.-specific or unavailable elsewhere. You are responsible for confirming local suitability and compliance; availability of the software does not establish compliance with a country’s requirements.

4. Trials, subscriptions and billing

Plan prices, rental-unit allowances, billing intervals and any trial terms are displayed during signup or checkout. A rental unit is one rentable home or apartment. Plans currently share product features and differ by portfolio allowance; the plan details shown when you subscribe apply to your purchase.

Where a recurring paid subscription is authorized, it renews at the displayed interval until cancelled. You authorize the payment processor to charge the selected payment method for subscription fees and applicable taxes. A free trial does not by itself authorize a charge without the required payment setup. Trial and renewal dates are available in Billing.

Owners and administrators can manage supported plan changes, payment methods, invoices and cancellation through Billing. Cancellation ordinarily takes effect at the end of the paid period shown in the billing portal. Any proration is shown by the payment processor. Refunds required by law or expressly agreed in writing remain available; contact us about billing errors or refund requests. We may restrict access for unpaid fees, abuse or other material breaches, subject to applicable law.

5. Your data and responsibilities

You retain your rights in the information, documents, photographs and other content you submit. You grant Arie Solutions a limited right to host, process, transmit and display that content as necessary to provide, secure and support the Service and as described in the Privacy Policy.

You are responsible for having the rights and permissions needed to collect, upload, share and use information about tenants, applicants, contractors and other people. Use the Service in accordance with applicable housing, consumer protection, privacy, communications and other laws. Verify records before acting on them. Do not upload unnecessary sensitive information or use the Service to make unlawful or discriminatory decisions.

6. AI assistance and professional review

Some features use AI or external data to suggest property details, compare advertised rents, analyze photographs, identify repair trades, read invoices, draft documents or answer questions about lease text. Suggestions can be incomplete, outdated or incorrect. Photographs may not show the cause or full extent of damage, and advertised rents are not a property appraisal.

You must review AI output, sources, calculations and documents before using them. Lease drafts, deposit-deadline suggestions and other assistance are not legal, tax, accounting, appraisal, engineering or other professional advice, and do not certify compliance or enforceability. Consult an appropriately qualified professional where needed. You remain responsible for communications, charges, deductions, housing decisions and documents you approve.

Content submitted to an AI feature may be transmitted to the AI or lookup providers needed to perform that request. Do not submit information you are not authorized to process through that feature.

7. Acceptable use and communications

Do not misuse credentials, access another organization’s records without authorization, circumvent security or usage limits, upload malicious software, disrupt the Service, impersonate another person, infringe others’ rights, send unlawful or unsolicited messages, or use the Service for fraud or harassment.

You are responsible for the recipients, accuracy and lawful basis of communications you initiate. Delivery depends on email, SMS and other providers and is not guaranteed. A delivery indication does not replace legally required notice, service or proof of receipt. Public demos use fictional sample data; shared demo changes, real applications, messages and payments are not submitted through the demo.

8. Third-party services and intellectual property

Payment processing, storage, messaging, maps, listings and AI services may be provided by third parties under their own terms and policies. We do not control external websites, listing accuracy, availability or third-party service changes. Connecting a service does not transfer responsibility for your relationship with that provider to Arie Solutions.

Arie Solutions and its licensors retain rights in the Service, software, branding and materials other than your content. During authorized access, you may use the Service for its intended purposes. No ownership of the Service or its branding is transferred to you.

9. Availability, changes and account closure

We may maintain, update or change the Service and may suspend access to address security, legal requirements, misuse or a material breach. We aim to provide reasonable notice when practicable. Features can be unavailable during maintenance or third-party interruptions; no uptime or support-service level is promised unless separately agreed in writing.

You may stop using the Service and cancel your subscription through the available billing controls. Cancelling a subscription does not itself submit a request to delete all workspace records. Before closing a workspace, use available exports and contact us about access, retention or deletion. Workspace content and backups are handled as described in the Privacy Policy and applicable law.

10. Disclaimers and limits of liability

To the extent permitted by law, the Service is provided “as is” and “as available,” without warranties of merchantability, fitness for a particular purpose, non-infringement, uninterrupted availability or accuracy. We do not guarantee a rental outcome, successful screening, contractor performance, collection of rent, legal result or financial savings.

To the extent permitted by law, Arie Solutions is not liable for indirect, incidental, special, consequential or punitive damages, or loss of profits, business opportunities or data arising from use of the Service. Our aggregate liability arising from this agreement is limited to the fees you paid Arie Solutions for the affected Service during the 12 months preceding the event giving rise to the claim.

These limitations do not exclude liability or rights that cannot lawfully be excluded, including applicable mandatory consumer protections. Nothing in these Terms requires you to waive a non-waivable right.

11. Changes to these Terms and general provisions

The version and effective date appear at the top of this page. We may update these Terms and will provide notice of material changes through the Service or another appropriate channel. Updated account terms may require a new affirmative acceptance; publishing a new text does not rewrite the version previously recorded as accepted.

These Terms, the plan terms you accept and any separate written agreement with Arie Solutions form the agreement for the Service. A separate signed agreement controls to the extent it expressly conflicts. If a provision is unenforceable, the remaining provisions continue to apply. A failure to enforce a provision is not a waiver. Applicable mandatory law and rights remain in effect.

These Terms are governed by Kansas law, excluding its conflict-of-law rules, except where mandatory law provides otherwise. Disputes may be brought in courts of competent jurisdiction in Kansas, subject to any non-waivable right to bring a claim in another forum. These Terms do not require arbitration or waive a right that applicable law makes non-waivable.

12. Contact Arie Solutions LLC

Questions about these Terms, billing or the Service should be directed to Arie Solutions LLC using the contact details listed below.